repair » M.I.C. Gadget

Chinese Apple Users are Taking Their Risk to Repair iPhone and iPad by Themselves

Star Chang, Mar 2, 2013 12:15 PM, 1,176 views, Got something to say ?,

Savvy operators in China are making money by selling iPhone’s components and DIY maintenance kits as iPhone owners whose warranty has expired are taking to repair their devices themselves rather than taking in to Apple stores which charge hefty repair fees. Over at Taobao.com, the most popular online marketplace in China, there are thousands of Chinese vendors offering all sorts of iPhone components ranging from batteries, cameras, casings, screens and audio cables, along with full detailed instructions on how to carry out the repairs. The business has appeared alongside the growing number of complaints on Apple’s after-sales service. In China, when an iPhone is out of warranty, Apple will not replace individual parts alone, only faulty parts along with the handset’s motherboard and battery …

Read More >>

Resell Stolen iPhone in China Turns Out to be Legal, Thanks to Apple’s Loophole

Star Chang, Feb 7, 2013 9:45 AM, 1,718 views, 1 Comment »,

A Chinese man living in Beijing said he reported the loss of his iPhone to Apple’s customer service center in January. He was hoping if the thieves return the phone to the repair site, it could be buckle down. His phone did eventually turn up, and maintenance record has also been traced, but his lost iPhone still taken away by someone else. Some authorized maintenance center don’t require customers to provide an invoice and maintenance card for repairing, the loophole gives the opportunity for those who have stolen phones to exchange it for a new one. All maintenance centers have been authorized to retailers, responded Apple, adding that the incidents should be handled by the retailers. Lawyers said Apple does not bear any responsibility for any losses on the part of the previous owners …

Read More >>

Chinese Apple’s User Shows Us How to Crook the Aluminum iPhone 5

Carson Cheung, Dec 27, 2012 6:38 AM, 5,301 views, 4 Comments »,

The mighty Apple iPhone 5 has officially gone on sale in mainland China two weeks ago. The iPhone 5 is only 7.6mm thick, which is 1.7mm thinner than the previous iPhone 4s. Due to its relatively long body design, the rigidity seem not as good as the old model. The iPhone 5, which is made of so-called anodized 6000 series aluminum, it’s no stronger than Chinese users’ butt. Chinese netizen “keith512” is the first Apple user to raise up the issue. He put the newly bought iPhone 5 in his back trousers pocket, and it was bent out of shape after he sat down. Luckily the screen is still working, but the nano-sim card slot was damage. The uncommon incident attracted nearly ten thousand web user to share and discuss on Chinese social network …

Read More >>

Chinese Consumer Watchdog Blacklists Apple for ‘Unfair’ Service

Star Chang, Jul 28, 2012 2:24 AM, 676 views, Got something to say ?,

The consumer watchdog in China’s southern province of Guangdong has included Apple on a “company integrity” blacklist, citing the American gadget maker’s after-sales service policies. The China Consumer Association took the American firm to task over complaints that its after-sales service in China is not fair to Chinese consumers. The association took Apple’s iPhone 4 as an example, citing an owner of the device who found his smartphone was malfunctioning during the warranty period. The company replaced all parts of the device except for the case and battery charger, but refused to renew his warranty …

Read More >>

Apple’s New Repair Policy in China Fail to Impress

Star Chang, Jul 17, 2012 2:25 PM, 731 views, 1 Comment »,

APPLE has quietly changed some of its repair policies in China after it gets criticize by the China Consumers Association that they were unfair to Chinese customer. A clause stating that customers allow Apple to use either new or refurbished spare parts in repairs has been deleted. The new version says: “Customers own repaired spare parts, while Apple owns old spare parts, and customers can forward their specific requirements to Apple’s repair center in advance …” Local expert who familiar with Chinese IT law, said there was no substantive change in the new versions of the repair policies and the wording continued to be vague …

Read More >>

Repairman Swallows By Escalator And Gets Kill

Star Chang, Jul 9, 2012 4:30 PM, 3,005 views, Got something to say ?,

A Chinese maintenance man died after getting stuck inside an escalator. The accident happened at a craft mall in Chengdu city in Southwest China. The repairman was called in to fix an escalator and to do so, he had to lift up a panel at the top of the moving stairway to reach a lever that would start up the machine. He then accidentally fell head-first into the hollow truss. The escalator suddenly turned on and suck the man into the steel. Local firefighters were called in and it was a strenuous rescues …

Read More >>

Will Apple Face Punishments in China for ‘Unfair’ Maintenance Terms ?

Star Chang, Jun 22, 2012 5:32 PM, 723 views, Got something to say ?,

The China Consumers Association issued a statement pointing out “unfair” clauses in the maintenance terms for Apple’s iPhone. The Association said that Apple had ‘unfair’ repair clauses regarding the use of spare parts, the ownership of old spare parts and compensation for repairs. One of Apple’s repair clauses requires customers allow Apple to use either new or retreaded spare parts in repair, and the replaced spare parts are returned to Apple. That means the company is taking a piece of defected equipment already paid by the customer and reselling those parts after they are repaired to other customers. The Association said that Apple is breaking national repair and return rules regarding computers by using refurbished components …

Read More >>